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Post by Diana Boelk on Mar 23, 2014 13:14:48 GMT -5
Hi! I am trying to enroll at Army OneSource to begin the Basic Training for Families and I keep getting this message when I click on Join:
The page requires a valid SSL client certificate
Your client certificate is untrusted or invalid. A Secure Sockets Layer (SSL)client certificate is used for identifying you as a valid user of the resource.
Please try the following:
Contact the site administrator to establish client certificate permissions.
If you already have a valid client certificate, use your Web browser's security features to ensure that your client certificate is installed properly. (Some Web browsers refer to client certificates as browser or personal certificates.)
Change your client certificate and click the Refresh button, if appropriate.
HTTP Error 403.16 - Forbidden: Client certificate is ill-formed or is not trusted by the Web server.
Internet Information Services (IIS)
Technical Information (for support personnel)
Go to Microsoft Product Support Services and perform a title search for the words HTTP and 403.
Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled About Certificates, Using Certificate Trust Lists, Enabling Client Certificates, and About Custom Error Messages.
Not sure what this means or what I need to do!! Help?!?! Thanks Diana
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Post by foxcompany on Mar 24, 2014 11:17:54 GMT -5
Hello, Since I am unable to see your computer, I am not sure what you need to do. When I had to enroll, it opened up fine for me. Maybe you could try a different computer or maybe even a different browser. Firefox is what I used. If that doesn't work, Army OneSource has free technical support you can call. Sorry I can't be of more assistance! Kayla
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