My name is not showing up on my certificate?

Hello, I have sent in my level 1 certificate and another training and both certificates had my name on them.  I completed level 2 training this evening and when I tried to print it to email I noticed it did not have my name on it.  I was logged in and i refreshed the page, logged out, re-logged in, edited my profile by re-entering my name, re-ran the last lesson and now I am out of ideas.  Can i write my name on my certificate or is there a way to update and have my certificate show my name?  
Thank you for your assistance,

Angela

I was able to chat with online support and they emailed a certificate to me.  Sending it your way!  Everyone is very helpful on the Army One Source Site.  I am really enjoying my training.  Thanks