Printing Certificates

Unable to print certificates.  I have reviewed the other posts regarding certificates.  I understand you print one certificate for eash lesson.  (verses printing a single certificate for all 10 lessons) After finishing and leaving the lesson, the website returns me to the main lesson page where you choose the lesson.  On the individual lesson selection page a "BOX with Arroow pointing upward right" appears next to the lesson title.  At the end of that line the word Complete with a box/check mark also appears.  This happens when you finish the lesson.  The instructions on the top of the page states to return to this page and an icon will appear for the certificate printing.  I assume (maybe not the best word to use) that the Box with the Arrow is what they are talking about. But that icon does not link to printing a certificate.  To trouble shoot this on my computer, I looked at the vesrion of Explorer I am using, it is ver. 8.  To make sure it wasn't the software, I checked and duplicated the same on my laptop which has ver. 10.  I am baffled printing the certificates... Any help appreciated.